Returns and print quality

This policy applies to new purchases from 15 October 2026. Earlier purchases retain the terms agreed when ordered and all applicable consumer rights.

Our print store accepts delivery addresses within Australia. Each photograph is printed to order and supplied unframed. The selected paper size includes the white border.

Change of mind

We do not offer returns, exchanges or refunds simply because you change your mind, select the wrong photograph or size, or no longer want the print. Please check your choices and delivery details before ordering. This does not affect your rights if a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

Damaged, faulty or incorrect prints

Please contact hello@tomcannon.com.au promptly with your order number and a description of the problem. Photographs of the print and packaging help us investigate; please retain the packaging where possible. A missing photograph or packaging does not remove your statutory rights.

We will assess the issue and provide an appropriate remedy under Australian Consumer Law. For a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we will provide the remedy required by law, such as repair or replacement within a reasonable time.

Contact us for return instructions before sending a print anywhere. If a faulty print needs to be returned, we will arrange the return process and cover reasonable return costs. Do not send prints directly to a printing facility without our instructions.

Changes and cancellations

Contact us as soon as possible to request a change or cancellation. Production can begin quickly, so we cannot guarantee changes once an order is in production. Your statutory rights still apply.

Consumer guarantees

Nothing in this policy excludes or limits rights under Australian Consumer Law or any other mandatory consumer protections that apply to your order.